pokko Terms & Conditions
Please read these terms and conditions carefully before using the pokko platform — they form the foundation of your account, bonuses, payments, and overall protection.
Last updated: 2026
These Terms and Conditions ("Terms") apply to the pokko website and all associated services. By accessing the site or using any service, you are considered to have fully agreed to these Terms. If you do not agree with any provision, please refrain from using the site.
Eligibility & Age Requirements
To participate on the pokko platform, every user must meet the eligibility criteria below. These rules are strictly enforced and there are no exceptions.
1.1 Age Requirement
All pokko services are available to individuals aged 21 and above only. If any user creates an account using a false age, that account will be immediately closed and all associated balances may be forfeited.
Minor Protection: pokko is committed to keeping minors away from gaming. Parents and guardians should keep parental controls active on their children's devices.
1.2 Other Eligibility Requirements
- The user must be the owner of a valid and active mobile number or email address.
- One person may operate only one account.
- Users must operate their account in their own name and for their own benefit — not on behalf of a third party.
- Platform employees or their immediate family members are not eligible to participate in gaming bonuses and promotions.
Account Registration & Verification
All information provided when opening an account on pokko must be accurate, complete, and up to date. Providing incorrect or false information may result in the account being suspended or cancelled.
2.1 Registration Process
- During registration, you will need to provide your full name, date of birth, mobile number, and preferred payment method details.
- Choose a strong password and do not share it with anyone — pokko will never ask for your password over the phone or by message.
- Multiple accounts by the same person are strictly prohibited. If duplicate accounts are detected, all of them will be closed.
2.2 Identity Verification (KYC)
pokko is a secure and transparent platform. We reserve the right to verify a user's identity before processing large withdrawals or in cases of suspected irregular activity. A photo of a national ID card or passport may be required for verification. This information is stored with strict security and is not shared with third parties.
2.3 Account Security
It is your responsibility to ensure the security of your account. If you believe unauthorised access to your account has occurred, change your password immediately and notify pokko support.
All pokko data is protected with SSL encryption. Our fair play policy ensures that every user receives equal protection.
Deposits & Withdrawals
pokko supports the most widely used mobile banking and banking methods in Bangladesh, making transactions easy and fast.
3.1 Deposit Rules
- The minimum deposit amount is ৳100 — this applies to all payment methods.
- Accepted payment methods: bKash, Nagad, Rocket, and bank transfer (for example: Dutch-Bangla Bank, Islami Bank, BRAC Bank).
- The owner of the payment account used for a deposit and the owner of the pokko account must be the same person.
- Deposits made through a third party are strictly prohibited.
3.2 Withdrawal Rules
- The minimum withdrawal amount is ৳1,000.
- Withdrawals will be made via the same method used for the deposit — bKash, Nagad, Rocket, or bank transfer.
- Withdrawal processing typically takes 30 minutes to 3 hours.
- If an active bonus wagering requirement has not been met on an account, a withdrawal request will not be processed.
- pokko reserves the right to hold a withdrawal and conduct a review if fraud or irregularity is suspected.
3.3 Transaction Limits
In the interest of security and to maintain responsible gaming principles, pokko reserves the right to set maximum deposit and withdrawal limits over specified periods. Users will be notified if these limits change.
Bonuses & Promotions
pokko offers various bonuses for new and existing members. However, each bonus comes with specific conditions that must be met.
4.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000.
- Example: depositing ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200.
- Example: depositing ৳26,000 will earn the maximum bonus of ৳15,000, giving a total balance of ৳41,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus.
Example: ৳1,200 bonus × 25 = ৳30,000 must be wagered before bonus winnings can be withdrawn.
4.3 General Bonus Terms
- Each bonus offer must be used within a specified period — the expiry will be stated in the bonus details.
- It is not possible to have more than one bonus active on an account at the same time unless the promotion's terms state otherwise.
- Bonus funds cannot be withdrawn directly — bonus winnings may only be withdrawn after the wagering requirement has been met.
- Any attempt to abuse, transfer, or sell bonuses is a violation of the Terms and may result in account cancellation.
- pokko reserves the right to modify, suspend, or cancel any bonus offer at any time.
4.4 VIP Program
Regular and loyal members can participate in pokko's VIP program. There are three tiers:
- Bronze: up to 0.3% cashback per week.
- Silver: up to 0.7% cashback per week.
- Gold: up to 1.0% cashback per week.
Members are promoted to higher tiers based on sufficient activity and loyalty. The specific benefits and conditions for each tier are detailed on the VIP page.
Gameplay Rules
All games on pokko are conducted fairly and transparently. Both the rules of the game provider and pokko's own rules apply.
5.1 Software & Technical Errors
If a technical error in a game or system incorrectly displays a large win, that win will not be considered valid. pokko reserves the right to void winnings in such cases. Compensation may be provided for bets lost due to an error.
5.2 Bet Cancellation & Changes
Once a bet is confirmed, it generally cannot be changed or cancelled. However, if a game event is cancelled or postponed, the relevant bet amount will be returned to the account.
5.3 Sports Betting
Betting opportunities are available on various sports including cricket, football, and kabaddi. However, market types and conditions may vary by event. All odds are set at pokko's discretion and may change without prior notice.
5.4 Casino & Fishing Games
For live casino, slots, and arcade fishing games (such as Fishing Ocean-style games), the game provider's rules take precedence. The RTP (Return to Player) rate is set by the provider for each game. Generally, higher stakes create a higher potential for rewards, but no win is guaranteed.
Prohibited Activities
The following activities are strictly prohibited in order to maintain the integrity and fairness of the pokko platform:
- Creating multiple accounts to abuse bonuses or promotions.
- Using bots, automated software, or artificial intelligence to manage bets.
- Using the platform for money laundering or any illegal financial activity.
- Conducting transactions using another user's information.
- Intentionally exploiting system vulnerabilities or technical loopholes.
- Colluding or coordinating with other players to gain an unfair advantage.
- Conducting any activity with the intent to cause harm to oneself or others.
Involvement in any of the above activities will result in the account being immediately closed, all balances may be forfeited, and legal action may be taken where applicable.
Privacy & Data Protection
pokko places the highest importance on the privacy of your personal information. Our detailed privacy policy can be found on this page.
7.1 Data Collection & Use
Information collected during registration will be used solely for account management, payment processing, customer service, and regulatory compliance. Your consent will be sought if we wish to use your information for marketing purposes.
7.2 Sharing Data with Third Parties
Minimum necessary information may be shared with trusted third parties for payment processing and identity verification. These organisations are required to comply with the same standard of privacy policy. Information may be provided in response to lawful requests from legal authorities.
7.3 Cookies & Tracking
Cookies are used to improve site functionality and personalise the user experience. Cookies can be managed through browser settings, though this may affect some site functions.
Responsible Gaming
pokko believes that gaming should be enjoyable and entertaining — never a source of problems in daily life. We are firmly committed to responsible gaming.
8.1 Self-Limit Tools
Users can set their own daily, weekly, or monthly deposit limits. There is also an option to voluntarily suspend the account for a set period if needed.
8.2 Signs of Problem Gaming
- A tendency to bet beyond a set budget.
- Placing repeated bets to try to recover lost money.
- Playing while neglecting family or professional responsibilities.
- Taking loans or selling assets to fund gaming.
If you or someone you know is facing this problem, you will find detailed support information on our Responsible Gaming page. The pokko support team is available 24/7 to help.
Gaming is a form of entertainment. Set affordable limits for yourself and stick to them. For ages 21+ only.
Limitation of Liability
pokko always strives to provide a reliable and uninterrupted service. However, there are certain areas where our liability has limits that users should be aware of.
9.1 Service Disruption
pokko will not be held liable for temporary service disruptions caused by technical issues, maintenance, natural disasters, or network outages. In such situations, affected bets are generally considered void and funds are returned.
9.2 Third-Party Operations
pokko is not directly responsible for the outcomes of games operated by game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, Ezugi, etc.). These providers have their own policies and technical standards.
9.3 User Responsibility
It is the user's own responsibility to ensure the security of their device and internet connection. pokko is not liable for any loss arising from transactions made over unsecured networks.
9.4 Maximum Compensation
In any circumstance, pokko's maximum liability is limited to the total balance in the user's account at the time of the relevant incident.
Account Suspension and Closure
10.1 Closure by User
Any user may close their account at any time. A closure request must be submitted to support. Any existing balance may be withdrawn through the standard method; however, if the wagering requirements of any active bonus have not been met, the bonus portion will be forfeited.
10.2 Suspension or Closure by pokko
pokko reserves the right to suspend or close any account without prior notice for the following reasons:
- Violation of any clause of these terms and conditions.
- Providing false or fraudulent information.
- Suspected bonus abuse or fraud.
- Participation in prohibited activities (see Section 6).
- Direction from legal authorities.
10.3 Balance Settlement
If an account is closed due to a breach of the terms and conditions, pokko will decide on balance settlement based on the circumstances. Bonus funds will be forfeited. Fair consideration will be given to the user's own deposited principal funds.
Changes to Terms and Conditions
pokko reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page.
For significant changes, pokko will attempt to notify users via their registered email or account notifications. Continuing to use the site after any changes constitutes acceptance of the new terms and conditions. We therefore recommend reviewing this page regularly.
Contact and Support
If you have any questions or concerns about these terms and conditions, please contact the pokko support team. We are always ready to assist in both Bengali and English.
Contact the Support Team
24/7 Live Chat Support — log in to the site and chat directly.
Email: [email protected]
The support team provides assistance in both Bengali and English. Feel free to contact us on any matter related to the terms and conditions — we aim to respond promptly.
For more information, please also visit our Privacy Policy, Responsible Gaming and FAQ pages.