pokko's Privacy Policy

1 Introduction & Scope

pokko ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how pokko collects, processes, stores, and protects your personal information.

This policy applies to pokko's website (https://pokko.lat), its mobile platform, and all related services. All individuals who use our services — whether registered members or guest visitors — are covered under this policy.

We believe your privacy is a fundamental right. That is why pokko is always committed to maintaining full transparency in the collection and use of your information. We will never sell your personal information to third parties without your consent.

2 Data Collection

pokko may collect your information in various ways. Full details are provided below:

2.1 Information You Provide Directly

Information we collect during account registration and management:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number (Bangladeshi number)
• Payment method details (bKash, Nagad, Rocket account number or bank account details)
• Identity document details (National ID card or passport — for verification purposes)
• Transaction history

2.2 Automatically Collected Information

When you use the pokko platform, the following information may be collected automatically:

• IP address and device identifiers
• Browser type, version, and language preferences
• Operating system information
• Page visits, session duration, and navigation patterns
• Referral URL (where you came from)
• Game play history and preferences

2.3 Information Received from Third Parties

To ensure secure services and prevent fraud, pokko may receive relevant information from payment processing partners (bKash, Nagad, Rocket) and identity verification services.

3 Purpose of Data Use

pokko uses collected information only for the following legitimate purposes:

3.1 Account & Service Management

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Tracking VIP membership levels and benefits

3.2 Security & Compliance

• Age verification (service for persons aged 21 or above only)
• Detecting fraud and suspicious transactions
• Account protection and preventing unauthorized access
• Protection against the creation of multiple accounts

3.3 Customer Support

• Providing live chat and email support
• Resolving complaints and disputes
• Sending important account updates and notifications

3.4 Platform Development

• Improving service quality and user experience
• Identifying and resolving technical issues
• Developing new services and features

4 Data Storage & Security

pokko uses industry-standard security technology to keep your information safe:

4.1 Encryption & Technical Protection

• SSL (Secure Socket Layer) encryption is used for all data transfers
• Stored data is kept in encrypted databases
• Firewalls and intrusion detection systems are kept active
• Regular security audits are conducted

4.2 Access Controls

Your personal information is accessible only to qualified and trained staff who need it for specific work purposes. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records are kept for a defined period in accordance with applicable law.

5 Sharing Data with Third Parties

pokko shares information with third parties only in the following limited circumstances:

5.1 Payment Service Providers

Necessary transaction information is shared with our payment partners such as bKash, Nagad, Rocket, and banking partners to complete deposit and withdrawal processes. This information is used solely for the purpose of completing transactions.

5.2 Technology Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI) and technology infrastructure partners may have access to limited information to operate the service. All such partners are bound by strict confidentiality agreements.

5.3 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable legal requirements. In such cases, we will make every effort to notify you in advance where legally possible.

5.4 No Sale of Data

pokko does not under any circumstances sell, rent, or exchange your personal information to third parties for marketing or advertising purposes. This is a core principle of ours.

6 Cookies & Tracking

Cookies and similar technologies are used on the pokko website to improve your experience.

6.1 Essential Cookies

These cookies are essential for the platform's core functionality — maintaining login sessions, storing security tokens, and remembering your preferred language and currency settings. Without these cookies, the platform will not function properly.

6.2 Analytics Cookies

Analytics tools are used to understand how the platform is used and to improve the service. These analyze overall traffic data — not at an individual-specific level.

6.3 Cookie Controls

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some parts of the service to not work properly.

7 Your Rights

As a pokko user, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information we have stored about you. We will provide this information to you within a reasonable time.

7.2 Right to Correct Information

If the information stored in your account is incorrect or incomplete, you may request a correction. General information (such as contact details) can be updated by you directly from account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, financial records and transaction history may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In particular, a request to stop marketing communications can be made at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or by email at ([email protected]). We will process your request as quickly as possible.

8 Protection of Minors

pokko's services are for persons aged 21 or above only. We do not intentionally collect any information from minors.

We conduct an age verification process at the time of account registration. If we confirm that a user is under 21 years of age, that account will be closed immediately and the associated information will be deleted.

If you become aware that a minor is using pokko, please inform our support team immediately. To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Payment Information Security

pokko takes special precautions to protect financial transaction information:

9.1 Payment Security

• All payment information is transmitted securely via SSL encryption
• Transactions via bKash, Nagad, and Rocket are processed directly through the respective platforms
• For bank transfers, information passes through secure banking channels
• Transaction history is stored in an encrypted database

9.2 Fraud Prevention

We use automated fraud-detection systems to keep your account secure. If any suspicious transaction is detected, we may place temporary restrictions on your account in the interest of security and will send you a notification.

10 Policy Changes

pokko may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed
• A notification may be shown when you log in to the platform

If you continue using pokko after the updated policy is published, it will be assumed that you have accepted the new policy. Therefore, it is recommended that you visit this page occasionally to stay familiar with the latest version.

If you have any objection to any part of the updated policy, please stop using the service and contact our support team.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in Bengali and English 24/7.